A specialized Contact Center ensures efficient and customer-oriented support – for both travel agencies and end customers. Our service offering covers all areas: from booking advice and support with complex inquiries through to after-sales services. This way all parties benefit from a smooth and positive experience throughout the entire travel planning and execution.
Cruise lines and partners thereby benefit from strong customer service that promotes efficiency and customer satisfaction in equal measure.
We provide cruise lines with a dedicated Contact Center staffed by experienced professionals. Our multilingual team handles the entire communication process – from booking advice and payment processing through to post-cruise follow-up – across all key channels. This ensures a high level of service while at the same time reducing the daily workload for our partners.
Our Contact Center supports cruise lines, travel agencies and distribution partners as well as our own end customers with tailored B2B and B2C services. A team of cruise experts handles all inquiries efficiently and reliably – from product support and booking processes through to after-sales service.
With our service-oriented structure, we strengthen both our partners and our own end-customer business and create the foundation for sustainable growth in the highly competitive cruise market.
Reliable IT solutions for optimizing sales and business processes.
Tailored e-commerce solutions for the successful online sales of your cruise brands.